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MODULE 09 · 21 min
Customer Screening & Damage Protection
Most losses are prevented at the booking stage.
In this lesson
- Red flags in booking messages
- ID, license, and deposit verification
- Mileage limits and smoking policies
- Handling damage claims start to finish
Operator takeaways
- Trust your gut — a declined booking costs less than a claim
- Verify ID matches the payment method every time
- File claims within the platform's window or lose them
Module Quiz
Best score: 0% · 100% required to complete1. The cheapest form of damage protection is:
2. Damage claims should be filed: