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MODULE 06 · 5 sec preview
Customer Flow
Move every renter through one safe, professional booking-to-return workflow.
LESSON PREVIEW SCRIPT
“A smooth trip follows the same sequence every time: inquiry, screening, quote, agreement, payment, identity verification, joint inspection, key release, in-trip communication, return inspection, closeout, and review request. A checklist protects the customer experience and prevents expensive omissions.”
In this lesson
- Inquiry, screening, and quote sequence
- Booking confirmation and payment
- Pickup inspection and key handoff
- Return, closeout, and review request
Operator takeaways
- Use the same flow for every customer
- Do not rush identity or condition checks
- Close the trip in writing while evidence is fresh
Module Quiz
Best score: 0% · 100% required to complete1. What should happen immediately before key release?
2. Why use a customer-flow checklist?